Actionable Agile Metrics for Predictability -

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"When will it be done?" That is probably the first question your customers ask you once you start working on something for them.
How many times have you ever actually been right? We can debate all we want whether this is a fair....
Think about how many times you have been asked that question. "When will it be done?" That is probably the first question your customers ask you once you start working on something for them