Let\'s face it, hard as we try, none of us can avoid contact with Difficult people.
He challenges readers to take personal responsibility and stop responding to Difficult People in ways that just don\'t work! He then offers a whole new repertoire of responses, including specific guidance on body language and verbal scripts, which will allow us to confront and negotiate with crazy-makers on a brand new level..
John Townsend, helps us better understand What makes button pushers act the way they do-and why they want to elicit a negative emotional and even behavioral response from us.
Best-selling author and noted relationship expert, Dr.
Some People just seem to savor unnecessary and unhealthy conflict; they don\'t seem to be happy unless they are driving those around them crazy.
Let\'s face it, hard as we try, none of us can avoid contact with Difficult people
