This book is a must-read for anyone who has implemented a Quality Improvement initiative but has not achieved or sustained the desired results.
The authors provide a detailed understanding of where Quality processes typically break down and how they work better with a focus on.
It describes the element that is commonly overlooked by many Quality processes; the failure to specifically identify the critical behaviors needed to improve Quality and to sustain the Quality Improvement initiative.
This book is a must-read for anyone who has implemented a Quality Improvement initiative but has not achieved or sustained the desired results