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"That isn\'t what I meant " Truly Listening and being heard is far from simple, even between people who care about each other.
Thoughtful, witty, and empathic, the book is filled with vivid stories of couples, coworkers, friends, and family working through tough emotions and navigating differences of all.
This perennial bestseller--now revised and updated for the digital age--analyzes how any conversation can go off the rails and provides essential skills for building mutual understanding. "That isn\'t what I meant " Truly Listening and being heard is far from simple, even between people who care about each other
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