This is a powerful, game-changing book, a book for anyone who has ever built a hiring process or managed a team.
Every Employee Feels Safe Accountability is a Tool for Growth Your Work Has Purpose Customers Love Their Experience.
The result was four unexpected wins that added up to a culture of excellence--but leadership is needed to reinforce what matters.
The common problems include: You Hire Based on Interviews You Think Great Talent Is the Secret to a Great Business Your Managers Are Good Enough You Fire Your Worst Employees To our surprise, solving the four problems changed who we were as a company.
By spotting and correcting these hidden problems, any business, with any kind of workers, can achieve unexpected wins and leave average behind.
Thanks to their unconventional staff, the Rising Tide team was able to discover and correct common problems that typically fly under the radar in businesses.
The Power of Potential tells the inspiring, surprising reason why: The wash\'s excellence isn\'t in spite of their unusual workforce, but because of it.
Put any aspect of the D\'Eris\' operation against other businesses, and you\'ll find they have the edge.
While part of the success comes from their mission, that doesn\'t explain the excellence that permeates every aspect of the business: service quality, customer experience, teamwork, management, and organizational design.
Why so much hoopla over a successful car wash? Roughly 80 percent of Rising Tide\'s Workforce consists of people with autism.
Rising Tide has become a media darling, featured on The Today Show , NBC Nightly News , and in magazines including Entrepreneur , National Geographic , and Forbes .
Over 500,000 cars a year drive away sparkling.
It has spun off into two additional locations that have been immediately successful, and the Business is absurdly profitable.
Its employee retention rate is five times that of its competitors.
Now it\'s one of the highest-volume washes in Florida.
When Tom D\'Eri and his father John bought the location in 2013, it was struggling. -Seth Godin, Author of This is Marketing Rising Tide Car Wash in Parkland, Florida, isn\'t average in any way.
Tom\'s approach is changing lives.
This is a powerful, game-changing book, a book for anyone who has ever built a hiring process or managed a team
