Overall WINNER - CMI Management Book of the Year 2014 WINNER - Innovation & Entrpreneurship Category at the CMI Awards 2014 Create a Great Customer experience whoever you are.
This book covers ten Principles you can use to make real world improvements to your customers\' experience.
They have a loud voice, a wealth of choice and their expectations are higher than ever.
Customers are powerful.
Overall WINNER - CMI Management Book of the Year 2014 WINNER - Innovation & Entrpreneurship Category at the CMI Awards 2014 Create a Great Customer experience whoever you are