Building & Managing a World Class It Help Desk/Bob Wooten

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Building & Managing a World - Disponibil la elefant.ro

Pe YEO găsești Building & Managing a World de la McGraw-Hill/Osborne Media, în categoria Foreign Books.

Indiferent de nevoile tale, Building & Managing a World Class It Help Desk/Bob Wooten din categoria Foreign Books îți poate aduce un echilibru perfect între calitate și preț, cu avantaje practice și moderne.

Preț: 242.99 Lei

Caracteristicile produsului Building & Managing a World

• Brand: McGraw-Hill/Osborne Media
• Categoria: Foreign Books
• Magazin: elefant.ro
• Ultima actualizare: 12-02-2022 23:17:35

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Descriere magazin:
What is a help desk? A help desk is a department within a company that responds to user\'s technical questions. Most large companies have help desks to answer user questions. Questions and answers can be delivered by telephone, e-mail, BBS or fax. This guide should help readers build, improve or maintain a successful help desk. The resource details a step by step methodology for help desk implementation and continous improvement, including tools, tips and techniques to make the help desk more efficient. The author shows how to select, implement and utilise new technology for help desks such as web based help desks, electronic display boards and call management packages. The guide also gives real life examples that demonstrate the successes and failures involved in creating and maintaining a help desk.