Customer Experience Edge: Technology and Techniques for Delivering an Enduring, Profitable and Positive Experience to Your Customers, Hardback/Volker Hildebrand - McGraw-Hill Education - Europe

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Three Customer Experience experts provide executives and senior managers with cost-effective, sustainable methods for creating a superior Customer experience--which generates heightened profitability in the age of rapid information flows and expanding Customer expectations..
Three Customer Experience experts provide executives and senior managers with cost-effective, sustainable methods for creating a superior Customer experience--which generates heightened profitability in the age of rapid information flows and expanding Customer expectations.