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Designing Service Processes to Unlock Value explores how Service Processes can be designed to leverage the expanding range of opportunities for Service providers and customers to co-create value.
Opportunities for new Service design configurations are being supported, to a large extent, by technology-enabled innovations; many tasks previo.
The Service process design landscape is changing, with many of the previous limitations disappearing on how and by whom services are delivered.
Designing Service Processes to Unlock Value explores how Service Processes can be designed to leverage the expanding range of opportunities for Service providers and customers to co-create value
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