Difficult Conversations

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Difficult Conversations - Disponibil la libris.ro

Pe YEO găsești Difficult Conversations de la Bruce Patton, în categoria Economics, Finance, Industry.

Indiferent de nevoile tale, Difficult Conversations din categoria Economics, Finance, Industry îți poate aduce un echilibru perfect între calitate și preț, cu avantaje practice și moderne.

Preț: 59.78 Lei

Caracteristicile produsului Difficult Conversations

• Brand: Bruce Patton
• Categoria: Economics, Finance, Industry
• Magazin: libris.ro
• Ultima actualizare: 25-11-2024 01:40:54

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Descriere magazin:
We've all been there: We know we must talk to a colleague, our boss or event a friend about something we know will be at least uncomfortable and at worst explosive. So we repeatedly mull it over until we can no longer put it off, and then finally stumble through a confrontation when we could have had a conversation. Difficult Conversations is the definitive work on handling these unpleasant exchanges, based on 15 years of research at the Harvard Negotiation Project. It teaches us to work through them by understand that we're not engaging in one dialogue but three: the "what happened" conversation (what do we believe was said and done), the "feelings" conversation (the emotional impact on everyone involved), and the "identity" conversation (what does this mean for everyone's opinion of themselves). In a world where asking for a pay rise, saying 'no' to your boss, asking a favour or apologizing for a mistake can be a horrendous nightmare, Difficult Conversations deserves its position as a business classic.