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Emotional Intelligence (EI) is the ability to recognize emotions, thereby guiding behavior and allowing Emotional adjustment to environments.
This book uses a skills-based approach to explain how Emotional Intelligence can be developed in Tourism and hospitality..
As services are produced and consumed simultaneously, the employee EI is vital.
Emotional Intelligence (EI) is the ability to recognize emotions, thereby guiding behavior and allowing Emotional adjustment to environments
Uneori, aceste descrieri pot contine inadvertente. De asemenea, imaginea este informativa si poate contine accesorii neincluse in pachetele standard.
