Not everyone looks forward to calling a Contact center.
This book will lay out the steps to combat this misconception and turn your Contact cent.
This is especially apparent for companies that grow quickly and are in the most need of an efficient way to answer customer\'s questions.
Most people don\'t pick up the phone and smile from ear to ear in anticipation for that "press 1 for..." and "average wait time is 2 minutes." Contact Centers are complex and often an afterthought for many companies.
Not everyone looks forward to calling a Contact center