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Contributor(s): Author: Brady Orand Editor: Julie Villarreal Used by universities and company training programs around the world, "Foundations of IT Service Management - the ITIL Course in a Book" is the Book to help you achieve your ITIL(R) Foundation certification.
Each lesson is followed by list of key concepts and s.
Presented in an easy-to-understand format, the concepts of ITIL and the processes are laid out in a logical sequence.
Contributor(s): Author: Brady Orand Editor: Julie Villarreal Used by universities and company training programs around the world, "Foundations of IT Service Management - the ITIL Course in a Book" is the Book to help you achieve your ITIL(R) Foundation certification
Uneori, aceste descrieri pot contine inadvertente. De asemenea, imaginea este informativa si poate contine accesorii neincluse in pachetele standard.
