If you read through this book and still don\'t believe there is a critical need for IT Service Management then good luck seeing if you can survive in IT for the next 5 years.
Se.
Somehow they need to be pulled together to avoid the chaos.
These modern ways of operating IT to cope with a World of Rapid Change will not go away.
Agile, DevOps, Lean IT, Virtualization, Application Lifecycle Management, Cloud Computing and many other technologies are rapidly pulling IT in many directions.
If you read through this book and still don\'t believe there is a critical need for IT Service Management then good luck seeing if you can survive in IT for the next 5 years