Take Care of Your Customers--or Someone Else Will Legendary Service Great customer service is a concept organizations love to be known for.
When you add their voices to that of the master storyteller Ken. -- Lee Cockerell, Executive Vice President, Walt Disney World (Retired & Inspired), and author of Creating Magic and The Customer Rules Kathy Cuff and Vicki Halsey have created a fantastic customer service model called ICARE.
Buy it, study it, implement it.
Legendary Service will teach the next generation how to deliver sensational service.
The One Minute Manager dramatically changed my thinking 32 years ago. -- Mark King, CEO and President, TaylorMade Golf Everything I know about service I learned from my career at Hilton Hotels, Marriott International, The Walt Disney Company, and Ken Blanchard.
Legendary service--it\'s everyone, always. -- Horst Schulze, Chairman/CEO, Capella Hotel Group Legendary Service has great learnings for people at all organizational levels: for executives and managers, the value of a service culture; and for frontline staff, the reality that they are the face of the company and can make a difference.
PRAISE FOR Legendary SERVICE Read this book and establish a service culture in your organization.
Whether a CEO or a part-time employee, every person can make a difference--and customer service is everyone\'s job.
When applied, its lessons will have a profound impact on the service experience your customers will receive.
In characteristic Blanchard style, Legendary Service: The Key Is to Care is a quick and entertaining read for people at all organizational levels in every industry.
She quickly learns that culture change isn\'t easy--and that her role as a frontline employee is more significant than she ever could have imagined.
Although Ferguson\'s, the store where Kelsey works, certainly isn\'t known for service excellence, Kelsey believes she can make a positive difference.
Her world opens up when one of her professors challenges her to create a culture of service at her workplace by putting the five components of Legendary Service into practice.
Kelsey Young is an optimistic but disillusioned sales associate working her way through college.
Successful companies make the connection between Legendary customer service and a thriving business--they recognize that the way employees treat customers is directly related to the way managers treat employees.
Yet most people consider the service they receive to be average, at best.
Take Care of Your Customers--or Someone Else Will Legendary Service Great customer service is a concept organizations love to be known for
