If you don\'t have a customer Onboarding plan set up for your business, you\'re losing Customers and burning future revenues.
Emilia D\'Anzica, Founder, Growth Molecules Buy this book today and use its practical guidance and detailed templates to start building your own customer Onboarding practice..
A must-read with clear examples and resources to apply to your organization.
I always say that customer Onboarding is the beginning of churn or success, and Donna\'s book takes you through the why and the how.
The book is a step-by-step blueprint for orchestrating Customer Success from day one.
Ashvin Vaidyanathan, Chief Customer Officer, Gainsight Onboarding Matters , by Donna Weber, is the leading guide for anyone seeking to create a high-impact Onboarding program.
It\'s a must read for anyone who cares about Customer Success.
Onboarding Matters provides an impactful framework as well as practical tips and valuable resources to perfect the art and science of a superior Onboarding process.
In Onboarding Matters , Donna Weber shares the Orchestrated Onboarding(TM) framework that she implements with leading B2B Companies to turn Onboarding from a missed opportunity Into a competitive advantage.
A Successful customer Onboarding program results in more satisfied customer and employees, higher solution adoption, and increased customer lifetime value.
More than you may think.
Customer Onboarding matters.
The reactive approach is a problem for your Customer Success teams, your revenues, and your customers.
Instead, Customer Success teams are stuck making heroic efforts to save accounts and fighting fires when Customers inevitably run Into problems or get stuck.
Onboarding is the most important part of the customer journey, yet many B2B Companies fail to act proactively at the start of the relationship.
It\'s as simple as that.
If you don\'t have a customer Onboarding plan set up for your business, you\'re losing Customers and burning future revenues
