Americans enjoy the finest healthcare delivery system in the world, but most people will tell you that we still have a long way to go.
With a rich combined experience in their field, they have filled each chapter with an abundance of engaging, insightful stories and write with a humor and friendliness that balances and enhances the urgency of their message..
Britt Berrett, president of an 898-bed hospital, and Paul Spiegelman, founder and CEO of a successful patient-experience company, are the perfect guides to the changes needed in healthcare leadership.
And with continuing healthcare changes on the horizon and ever-rising pressure to acquire and keep patients, doing so now is more important than ever.
By connecting employees\' work with a higher purpose and equipping them with the tools to beCome leaders themselves, patient care can be dramatically transformed.
Patients Come Second shakes up the traditional healthcare model, arguing that in order to care for and retain patients, leaders must first create exceptional teams and find ways to engage nurses, administrative staff, physicians, supervisors, and even housekeeping staff and switchboard operators.
Healthcare leaders recognize this problem, but in their focus on Patients (and sometimes financials), they often overlook the true key to lasting patient loyalty and satisfaction: their employees.
Far too frequently, Patients leave the doctor\'s office or hospital feeling confused, angry, or neglected.
Americans enjoy the finest healthcare delivery system in the world, but most people will tell you that we still have a long way to go
