Reference and Information Services: An Introduction, Hardcover/Melissa Wong - Libraries Unlimited

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Reference and Information Services is the go-to textbook for MSLIS and i-School courses on Reference services and related topics.
The first half of the book provides an overview of Reference services and techniques for service provision, including the Reference interview, ethics, instruction.
Authors include LIS faculty and professionals have relevant degrees in their areas and who have published extensively on their topics.
It is also a helpful handbook for practitioners.
Reference and Information Services is the go-to textbook for MSLIS and i-School courses on Reference services and related topics