Foreword by Capodagli and Lynn Jackson, coauthors of The Disney Way All businesses have customers, but how many of them Deliver unforgettably good Customer service? Secret Service reveals the Hidden Systems of the few exceptional companies That do: what actions they take behind the scenes to consistently surpass Customer expectations.
These organizations reap the benefits of greater Customer loyalty, exponentially expanded referral networks, lower emplo.
Foreword by Capodagli and Lynn Jackson, coauthors of The Disney Way All businesses have customers, but how many of them Deliver unforgettably good Customer service? Secret Service reveals the Hidden Systems of the few exceptional companies That do: what actions they take behind the scenes to consistently surpass Customer expectations
