This book captures a year\'s worth of learning about Service automation based on a survey, in-depth client case studies, and interviews with Service automation clients, providers, and advisors.
It gives a balanced, informed and compelling view on gaining the many benefits, as well as managing the downsides, of present and Future technologies..
This book captures a year\'s worth of learning about Service automation based on a survey, in-depth client case studies, and interviews with Service automation clients, providers, and advisors