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This book offers insights into the demands made on Staff in Service Encounters in tourism, Events and hospitality roles.
This will provide students,.
A key feature of this volume is that it focuses on Staff Perspectives and perceptions of Service Encounters and delivery rather than on customer or management perspectives.
Using data from research completed in these industries, it hinges upon storied incidents offered by workers about which the reader can reflect and apply theoretical knowledge.
This book offers insights into the demands made on Staff in Service Encounters in tourism, Events and hospitality roles
Uneori, aceste descrieri pot contine inadvertente. De asemenea, imaginea este informativa si poate contine accesorii neincluse in pachetele standard.
