Descriere
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This book explores the basic tenets of Service excellence, opening to distinguish customer Service from Service excellence, and explore the driving aspects of strategy and philosophy.
Freshness of pr.
Service operations deliver expectations, delight, or on occasion, disappointment, and marketing responds to create loyalty, further delight, or recover the relationship.
The brand promise to customers creates expectations; hooks targeted and segmented customers into a relationship.
This book explores the basic tenets of Service excellence, opening to distinguish customer Service from Service excellence, and explore the driving aspects of strategy and philosophy
Uneori, aceste descrieri pot contine inadvertente. De asemenea, imaginea este informativa si poate contine accesorii neincluse in pachetele standard.
