Stop Talking, Start Communicating: Counterintuitive Secrets to Success in Business and in Life, Paperback/Geoffrey Tumlin - McGraw-Hill

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PLAY DUMB.
Errors and misunderstandings increa.
Speed steamrolls thoughtfulness; self-expression trumps restraint.
Our overreliance on quick, cheap, and easy means of "staying connected" is eroding our communication skills.
Not exactly what you\'d expect to hear from a communication expert, but these Counterintuitive strategies are precisely what we need to interact productively and meaningfully in today\'s digital world.
AND ABOVE ALL, DON\'T BE YOURSELF.
DON\'T SOLVE PROBLEMS.
BE BORING.
PLAY DUMB