The Airbnb Way: 5 Leadership Lessons for Igniting Growth Through Loyalty, Community, and Belonging, Hardcover/Joseph Michelli - McGraw-Hill Education

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Description New from bestselling author Joseph Michelli How Airbnb has disrupted the hospitality industry for unparalleled success--critical Lessons that apply to any 21st Century business No one understands better than Joseph Michelli how businesses create and leverage world-class customer experiences.
Over the past decade, Michelli has guided businesses in human experience transformation and revealed how Starbucks, Zappos, Mercedes, and other top com.
Description New from bestselling author Joseph Michelli How Airbnb has disrupted the hospitality industry for unparalleled success--critical Lessons that apply to any 21st Century business No one understands better than Joseph Michelli how businesses create and leverage world-class customer experiences