Many of us find ourselves confronted with rudeness every day and don\'t know how to respond.
How would you respond to the following? ...
A salesperson ignores your requests ...
A fellow driver gives you the infamous "finger" ...
Your child\'s playmate misbehaves.
In The Civility Solution , he provides more than one hundred different situations, and shows us how to break the rudeness cycle.
Forni, the author of the acclaimed Choosing Civility , has the answer.
P.
M.
Many of us find ourselves confronted with rudeness every day and don\'t know how to respond