In today\'s competitive business climate, you can\'t just satisfy your customers.
He is a hall of fame speaker (National Speakers Association) and a New York Times and Wall Street Journal best-selling author..
His focus is on delivering Amazing Customer service, Customer engagement, managing the Customer Experience and creating Customer loyalty.
As a Customer service expert and keynote speaker, Shep works with companies who want to build loyal relationships with their Customers and employees.
About the Author Shep Hyken, CSP, CPAE is the CAO (Chief Amazement Officer) of Shepard Presentations.
The Cult of the Customer is your guide to creating a customer-focused culture That Turns Satisfied Customers Into Customer evangelists.
Hyken\'s message is both powerful and timely: the happier your Customers and employees are, the more successful your company will be.
In The Cult of the Customer, Hyken shows how to design a strategy That leads both Customers and employees through five distinct cultural phases - from "uncertainty" to "amazement." By presenting dozens of case studies That show how great companies made this journey, Hyken identifies the critical internal and external changes That allowed them to build a Cult of the Customer - and shows how you can do it too.
Author Shep Hyken has spent thirty years studying great companies and the Evangelists they create.
You have to be better than that, giving them experiences That they won\'t forget.
In today\'s competitive business climate, you can\'t just satisfy your customers
