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Description The Journey to WOW delivers deep and unique insights into creating fierce Customer loyalty, and transforming an organization\'s culture into one obsessed with Customer experience.
The book examines the kinds of experiences we\'ve all had as custome.
It will resonate with anyone looking to improve their company\'s Customer experience, and anyone who deals with customers -- from the newbie part-time employee to the corporate CEO.
Description The Journey to WOW delivers deep and unique insights into creating fierce Customer loyalty, and transforming an organization\'s culture into one obsessed with Customer experience
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