Homelessness is a perennial topic of concern at libraries.
Filled with to-the-point gui.
In this book Dowd, executive director of a homeless shelter, spotlights best practices drawn from his own shelter\'s policies and training materials.
Empathy and understanding, along with specific actionable advice that\'s drawn from experience, makes all the difference in working with this group.
In fact, staff at public libraries interact with almost as many homeless individuals as staff at shelters do.
Homelessness is a perennial topic of concern at libraries