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The world\'s bestselling Lean expert shows service-based Organizations how to go Lean, gain value, and get results--The Toyota Way .
Jeff Liker and Karyn Ross show you how to develop Lean practices throughout your organization usi.
A must-read for Service professionals of every level, this essential book takes the proven Lean principles of the bestselling Toyota Way series and applies them directly to the industries where quality of Service is crucial for success.
The world\'s bestselling Lean expert shows service-based Organizations how to go Lean, gain value, and get results--The Toyota Way
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