The Toyota Way to Service Excellence (Pb) - Jeffrey K. Liker

Descriere YEO:

The Toyota Way to Service - Disponibil la libris.ro

Pe YEO găsești The Toyota Way to Service de la Jeffrey K. Liker, în categoria Business & Economics.

Indiferent de nevoile tale, The Toyota Way to Service Excellence (Pb) - Jeffrey K. Liker din categoria Business & Economics îți poate aduce un echilibru perfect între calitate și preț, cu avantaje practice și moderne.

Preț: 236.4 Lei

Caracteristicile produsului The Toyota Way to Service

• Brand: Jeffrey K. Liker
• Categoria: Business & Economics
• Magazin: libris.ro
• Ultima actualizare: 28-10-2025 01:22:05

Comandă The Toyota Way to Service Online, Simplu și Rapid

Prin intermediul platformei YEO, poți comanda The Toyota Way to Service de la libris.ro rapid și în siguranță. Bucură-te de o experiență de cumpărături online optimizată și descoperă cele mai bune oferte actualizate constant.

Descriere magazin:
The world\'s bestselling Lean expert shows service-based organizations how to go Lean, gain value, and get results--The Toyota Way . A must-read for service professionals of every level, this essential book takes the proven Lean principles of the bestselling Toyota Way series and applies them directly to the industries where quality of service is crucial for success. Jeff Liker and Karyn Ross show you how to develop Lean practices throughout your organization using the famous 4P model. Whether you are an executive, manager, consultant, or frontline worker who deals with customers every day, you\'ll learn how take advantage of all Lean has to offer. With this book as your guide, you\'ll gain a clear understanding of Lean and discover the principles, practices and tools needed to develop people and processes that surprise and delight each of your customers. These ground-tested techniques are designed to help you make continuous improvements in your services, streamline your operations, and add ever-increasing value to your customers. Fascinating case studies of Lean-driven success in a range of service industries, including healthcare, insurance, financial services, and telecommunications, illustrate that Lean principles and practices work as well in services as they do in manufacturing. Drawn from original research and real-world examples, The Toyota Way to Service Excellence will help you make the leap to Lean.