Difficult Conversations: How to Discuss What Matters Most - Douglas Stone - Douglas Stone

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From the Harvard Negotiation Project, the organization that brought readers Getting to Yes, Difficult Conversations provides a step-by-step approach to having those tough conversations with less stress and more success. you\'ll learn how to: - Decipher the underlying structure of every Difficult conversation - Start a conversation without defensiveness - Listen for the meaning of What is not said - Stay balanced in the face of attacks and accusations - Move from emotion to productive problem solving.
From the Harvard Negotiation Project, the organization that brought you Getting to Yes, Difficult Conversations provides a step-by-step approach to having those tough conversations with less stress and more success.
The 10th-anniversary edition of the New York Times business bestseller-now updated with Answers to Ten Questions People Ask We attempt or avoid Difficult conversations every day-whether dealing with an underperforming employee, disagreeing with a spouse, or negotiating with a client.
This edition includes a new chapter.
From the Harvard Negotiation Project, the organization that brought readers Getting to Yes, Difficult Conversations provides a step-by-step approach to having those tough conversations with less stress and more success