Up until now, no one has attempted to lay out the entire blueprint for Architecting a complete IT Service Management supporting infrastructure-until this book.
What are the supporting toolsets and technologies that need to support an IT Service Management infrastructure? What databases need to be put into place? What are all the IT Service Management roles and responsibilities to effectively operate this infrastructure? What kinds of IT support services does almost any IT organization deliver.
Up until now, no one has attempted to lay out the entire blueprint for Architecting a complete IT Service Management supporting infrastructure-until this book