We live in an age of rapid change and instant communication.
He developed the "high conflict personality" theory and has become an international expert on managing disputes involving high-conflict personalities and personality disorders..
Bill Eddy, LCSW, Esq., is a lawyer, therapist, mediator, author, and president of High Conflict Institute.
Another helpful tool to shift high-conflict people from blaming to problem-solving is So, What's Your Proposal: Shifting High-Conflict People from Blaming to Problem-Solving, also by Bill Eddy.
Anyone can use this method to help someone else with a BIFF response -- by asking 10 simple questions to make it even more effective.
This Second Edition includes a new chapter on Coaching for BIFF Responses.
It takes practice! This little book gives over 20 examples of BIFF responses for all areas of life--plus additional tips to help you deal with high-conflict people anywhere.
A BIFF response is easy to remember, but hard to do.
BIFF stands for Brief, Informative, Friendly, and Firm.
BIFF was designed to protect you and your reputation by responding quickly and civilly to people who treat you rudely, while being reasonable in return.
It can help you get along with difficult family members, friends, neighbors and others anywhere in your life.
It can be used at work, earning you respect and success.
A BIFF Response can be applied in any communication anywhere -- online, social media, in a letter or even in person.
We also live in a Culture of Blame and Disrespect, creating a need to manage our responses to high-conflict people.
We live in an age of rapid change and instant communication
