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\' Brilliant Customer Service \' reveals how to keep the emotional scale tipped in your favour, why silence is never golden, how to turn complaints into opportunities, and provide a Brilliant Customer experience with little or no money.
It includes real case studies from different types of businesses to illustrate the ideas.. \' Brilliant Customer Service \' reveals how to keep the emotional scale tipped in your favour, why silence is never golden, how to turn complaints into opportunities, and provide a Brilliant Customer experience with little or no money
Uneori, aceste descrieri pot contine inadvertente. De asemenea, imaginea este informativa si poate contine accesorii neincluse in pachetele standard.
