Hold anyone accountable. -- Ken Blanchard, coa.
Covey, author of The 7 Habits of Highly Effective People Unleash the true potential of a relationship or organization and move it to the next level. -- Stephen R. opportunities for breakthrough ...
PRAISE FOR Crucial Accountability: Revolutionary ideas ...
Crucial Accountability offers the Tools for improving relationships in the workplace and in life and for Resolving all these problems--permanently.
Broken promises, missed deadlines, poor behavior--they don\'t just make others\' lives miserable; they can sap up to 50 percent of organizational performance and account for the vast majority of divorces.
Crucial Accountability teaches you how to deal with Violated Expectations in a way that solves the problem at hand without harming the relationship--and, in fact, even strengthens it.
Everyone knows how to run for cover, or, if sufficiently provoked, step up to problems in a way that causes a real ruckus.
She quickly remembers how things work around here and decides not to say anything.
A nurse worries about what to say to an abusive physician.
This is going to get ugly.
Family members fret over how to tell Granddad that he should no longer drive his car.
Speak now or pay later.
Your son walks through the door sporting colorful new body art that raises your blood pressure by 40 points.
Now what? Your boss just demanded that you meet a deadline you know you can\'t meet--and he clearly doesn\'t want to hear complaints about it.
Drawing from 10,000 hours of observations, Crucial Accountability teaches you how to deal with common infractions such as: An employee speaks to you in an insulting tone that crosses the line between sarcasm and insubordination.
Research proves that mishandled disappointments aren\'t just morale killers, they\'re institution killers--diminishing organizational performance by 20 to 50 percent and accounting for up to 90 percent of all divorces.
With repeated infractions, individuals become increasingly upset until they finally do speak their minds, but they do so poorly--often creating whole new sets of problems.
Nobody holds anyone accountable.
Colleagues break a rule, coworkers miss a deadline, friends fail to live up to Commitments (or just plain behave badly), and nobody says a word.
Behind the problems that routinely plague our organizations and families, you\'ll find individuals who are either unwilling or unable to deal with Broken promises.
Get RESULTS.
Master performance discussions.
Hold anyone accountable
