This New York Times bestseller and business classic has been fully updated for a world where skilled communication is more important than ever.
With the skills you learn in this book, you\'ll never have to worry about the outcome of a Crucial Conversation again..
Whether they take place at work or at home, with your coworkers or your spouse, Crucial Conversations have a profound impact on your career, your happiness, and your future.
You\'ll learn how to: Respond When someone initiates a Crucial conversation with you Identify and address the lag time between identifying a problem and discussing it Communicate more effectively across digital mediums When Stakes are high, opinions vary, and emotions run strong, you have three choices: Avoid a Crucial Conversation and suffer the consequences; handle the conversation poorly and suffer the consequences; or apply the lessons and strategies of Crucial Conversations and improve relationships and results.
This new Edition addresses issues that have arisen in recent years.
Written in an engaging and witty style, it teaches readers how to be persuasive rather than abrasive, how to get back to productive dialogue When others blow up or clam up, and it offers powerful skills for mastering high-Stakes conversations, regardless of the topic or person.
Crucial Conversations provides powerful skills to ensure every conversation―especially difficult ones―leads to the results you want.
The book that revolutionized business communications has been updated for today\'s communication challenges.
This New York Times bestseller and business classic has been fully updated for a world where skilled communication is more important than ever
