Start leveraging the most under-utilised and powerful human resource in business today--Customer Empathy.
As it stands, Customer experience management an.
Promised returns of enhanced Customer value, competitive differentiation and CX as a driver of sustainable growth are not being fully realised--at best, there is only incremental gain for most organisations.
Global performance reports show that current Customer experience (CX) practices are failing organisations and their customers.
Start leveraging the most under-utilised and powerful human resource in business today--Customer Empathy