Learn how to navigate the bullies, manipulators and complainers who drive you mad.
Packed with clever thinking, smart advice and the kind of winning techniques that really get results, you\'ll make Fast progress, quickly reach your goals and create lasting success in your career..
Written by experts for new and aspiring managers and leaders, this million-selling collection of accessible and empowering guides will get you up to speed in no time.
Unlock vital skills, power up your performance and get ahead with the bestselling Creating Success series.
The Creating Success series of books...
This 5th edition of the bestselling Dealing with Difficult People features practical exercises, useful templates and top tips you need to get the best out of the worst, including how to deal with Difficult customers, Dealing with Difficult People in the digital sphere, advice on beating bullies at their own game and how to deal with a boss who drives you barmy.
By understanding the motives and individual behaviours of Difficult people, you can learn to manage aggression, reduce awkwardness and remain the better person.
with example dialogue and techniques, it will help you navigate tricky situations and keep your cool.
Learn how to navigate the bullies, manipulators and complainers who drive you mad
