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IT Service Management (ITSM) is an imperative part of achieving Business maturity, but has long been thought of only in technical terms, and not as part of a larger whole.
In this exciting new take on ITSM, leading expert Beverly Weed-Schertzer positions ITSM at the heart of company strategy to build a layered operating model..
IT Service Management (ITSM) is an imperative part of achieving Business maturity, but has long been thought of only in technical terms, and not as part of a larger whole
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