Install, deploy, configure and troubleshoot Cisco Unified Contact Center Express.
Written by Michael Houtong Luo, CCIE# 6183 (Routing/Switching and Collaboration), author of ""Deploying Cisco Unified Presence""..
Cisco and third-party tools such as CET, RTMT, LDAP Browser, and WinGrep.
Inbound and outbound call distribution, Desktop Suite and Finesse, database and web chat, scripting and trace analyzing.
Install, deploy, configure and troubleshoot Cisco Unified Contact Center Express