Getting Service Right: Overcoming the Hidden Obstacles to Outstanding Customer Service, Paperback/Jeff Toister - Toister Performance Solutions

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Description Are you endlessly trying to improve your employees\' Customer Service skills, but Getting so-so results? There may be a culprit that you\'ve never considered.
Rather than offering another set of Customer Service tips, Getting Service Right takes a novel approach by rooting out the real reasons employees don\'t consistently deliver the Service they should.
The results can be both surprising and illuminating, such as: Company cultures that unwittingly discourage excellent c.
Description Are you endlessly trying to improve your employees\' Customer Service skills, but Getting so-so results? There may be a culprit that you\'ve never considered.
Rather than offering another set of Customer Service tips, Getting Service Right takes a novel approach by rooting out the real reasons employees don\'t consistently deliver the Service they should