Imagine you could develop a customer-focused Culture so powerful that Your Employees always seem to do the right thing. -Brad Cleveland, founding partner and former CEO, International Customer Management Institute.
Jeff Toister unlocks that mystery through this practical (and fun to read ) Guide to developing a Culture that really works.
Bell, author of Kaleidoscope: Delivering Innovative Service That Sparkles Though research continues to uncover the astonishing impact of customer-focused cultures on Customer loyalty and business results, few organizations know how to get there. -Chip R.
Praise for The Service Culture Handbook: The Service Culture Handbook provides the poignant inspiration and practical instruction for the difficult work of transforming a Service Culture into one that is distinctive, successful, and permanent.
The Service Culture Handbook is an indispensable resource to help you and Your Employees stay headed in the right direction.
Creating and sustaining a customer-focused Culture is a never-ending journey that takes hard work, dedication, and commitment.
And explore ways to strategically align every facet of Your organization with outstanding service.
Discover what customer-focused companies do differently to engage their employees.
Learn the one thing that forms the foundation of every great culture.
You\'ll receive actionable advice, straightforward exercises, and proven tools you can utilize immediately.
Whether you\'re just beginning Your journey, or have been working on Culture for years, this handbook will prepare you to take the next step.
The Service Culture Handbook is a Step-By-Step Guide to help you develop a customer-focused Culture in Your company, department, or location.
In short, imagine a workplace Culture where Employees were absolutely Obsessed with Customer service.
They encourage each other, proactively solve problems, and constantly look for ways to go the extra mile.
Imagine you could develop a customer-focused Culture so powerful that Your Employees always seem to do the right thing
