Mark Copeman is a serial entrepreneur and was co-founder of Customer Thermometer, the customer satisfaction tool.
Mark\'s formula for success will not only transform how you work,.
During this time, he has discovered the single most important ingredient to delivering exceptional customer service - habit creation and embedding.
He has spent two decades developing customer relationships, building a Helpdesk and working with 100\'s of customer service organisations across the world.
Mark Copeman is a serial entrepreneur and was co-founder of Customer Thermometer, the customer satisfaction tool