After mentally struggling with some of the 9-1-1 calls he had taken and buried, Ricardo found it therapeutic to write about them.
They show what dispatchers go through, the calls they take, and the stress of the job..
These stories are a window into the world of the 9-1-1 Dispatchers.
The majority are hard to read, but that\'s what is real.
The stories were gut-wrenching, with some occasional happy moments.
With the addition #IAM911 movement, he asked others to share their stories anonymously.
He shared his stories via the Behind the Mic - Stories from the trenches podcast.
After mentally struggling with some of the 9-1-1 calls he had taken and buried, Ricardo found it therapeutic to write about them