Library work is really all about people.
His no-nonsense advice will empower li.
For more than a decade, Albrecht, a 15-year police veteran, has presented workshops for libraries on dealing with challenging patrons.
Not all difficult patrons are dangerous, but some frighten staff and other Library users, which can lead to situations that are distracting, troubling, and fraught with liability.
And the inclusive, welcoming nature of the Library means that all kinds of people pass through its doors.
Library work is really all about people