Operational Excellence, Second Edition - Breakthrough Strategies for Improving Customer Experience and Productivity brings together leading-edge tools, methods, and concepts to provide process improvement experts a reference to improve their organization\'s quality, productivity, and Customer service operations.
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Its major topics include alignment of strategy to the design of supporting systems to meet Customer expectations, manage capacity, and improve performance.
Operational Excellence, Second Edition - Breakthrough Strategies for Improving Customer Experience and Productivity brings together leading-edge tools, methods, and concepts to provide process improvement experts a reference to improve their organization\'s quality, productivity, and Customer service operations
