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Cumpara raving fans | jossey-bass inc. de calitate.
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The startling new tips and innovative techniques presented in Raving Fans can help anyone create a revolution in any work–place.
This brilliantly simple and charming story teaches you how to define a vision and learn what a customer really wants in order to achieve miraculous bottom–line results..
America is in the midst of a service crisis that has left a wake of disillusioned customers from coast to coast.
The startling new tips and innovative techniques presented in Raving Fans can help anyone create a revolution in any work–place
Uneori, aceste descrieri pot contine inadvertente. De asemenea, imaginea este informativa si poate contine accesorii neincluse in pachetele standard.
