This book helps you transform patients, clients, and family caregivers from hateful to grateful .
The results? Previously reluctant, uneasy, and resistant patients, clients, and family caregivers become less stressed and more trusting..
Reimagining Customer Service in Healthcare helps leaders and clinicians transform their organizations with simple, creative strategies.
Now, several years after waiting for things to get better, they hate the thought of needing these services even more.
Prior to March 2020, patients dreaded the thought of needing healthcare services.
Some outpatient health and mental health providers still refuse to see patients in person.
Patients have died alone in the hospital because of ongoing COVID-19 policies.
Distrust in public health officials and agencies is at an all-time high.
Dread of interacting with the healthcare system has skyrocketed because of the pandemic.
Even fewer look forward to needing a hospital, assisted living, home health, or hospice services for themselves or their loved ones.
Do you look forward to your next hospitalization or medical procedure? If not, you are far from alone! Very few people enjoy needing a doctor, physical therapist, or other healthcare provider.
This book helps you transform patients, clients, and family caregivers from hateful to grateful
