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Cumpara service failures and cabi publishing de calitate.
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Tourism and hospitality services are prone to service-failure due to a high level of customer-employee contact.
This is an invaluable source of information that includes student aids, real-life examples, case studies, links to websites and activities alongside questions and presentation slides for in-class use..
Tourism and hospitality services are prone to service-failure due to a high level of customer-employee contact
Uneori, aceste descrieri pot contine inadvertente. De asemenea, imaginea este informativa si poate contine accesorii neincluse in pachetele standard.
