For those who feel like they are expending too much energy either engaging in conflict or desperately trying to avoid it, this refreshing, realistic guide provides accessible solutions.
She is also the creator of the audiotape program "Snakes, Apes & Bees: A Guide to Getting Along with Difficult People.".
Crowe, a certified executive coach, is president of Pivotal Point Training and Consulting, Inc., and counts the White House, the PBS Learning Channel, Sony, NASA, and many others among her clients.
There really is a better way About the Author: Sandra A.
It also gives readers insight into their own power in shaping relationships, and specific advice for handling different personality types.
Readers will learn why Dealing with a Difficult person doesn\'t have to ruin their day, the habits that cause conflict, and the techniques that can turn things around.
For those who feel like they are expending too much energy either engaging in conflict or desperately trying to avoid it, this refreshing, realistic guide provides accessible solutions
